Resources for GP practices

Safe Surgeries Toolkit

The Toolkit is the key guidance document for Safe Surgeries. It lays out seven steps for practices to help ensure that everyone in their community can access the healthcare they’re entitled to. A printed leaflet version is also available on request.

Quick-reference poster for reception staff

This poster should be displayed behind reception and helps to remind staff of good practice guidelines for registering patients, in line with NHS England guidance and Safe Surgeries advice.

Social prescribing template

Referring patients to non-health support, especially for those facing complex social or legal issues, is a key part of holistic care. This template, to be completed and updated by practice staff, offers suggestions of key service types which Surgeries should be aware of in their local area. Some organisations which provide services nationally have already been suggested.

Guide to recognising ‘urgent’ and ‘immediately necessary’ care

NB: this resource applies primarily to secondary care settings – all treatment delivered in primary care is free of charge.

Care classified as ‘urgent’ and ‘immediately necessary’ should always be provided regardless of a patient’s ability to pay for it. This guide should help clinicians to understand what is meant by ‘urgent’ and ‘immediately necessary’ care in this context, to make informed decisions and to advocate for their patients where needed.

Toolkit for commissioners

This toolkit explains why commissioners should help to build Safe Surgeries locally and outlines steps they can take to support best practice primary care provision for everyone. Share it with your CCG!

Posters for patient awareness

These posters are designed for display in waiting areas and let patients know that they are in a safe place and are entitled to register with a GP. More translations coming soon – if the language you’re looking for isn’t there, let us know!

For practices which need to display information in a number of languages, we’ve also created a single document with a shorter message in multiple languages:

Migrant? Know your rights

For more background information about the laws and guidance that the Safe Surgeries materials are based on, see our Useful Resources page.


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