Doctors of the World's Refund Policy

At Doctors of the World, our supporters are really important to us and we work hard to ensure you are happy when making a donation. However, we realise that sometimes errors can happen.

Charity law and regulation guides us and all registered charities as to when we are and are not permitted to refund donations. We abide strictly by those laws and regulations. We are only able to refund a donation in certain prescribed circumstances. The Charities Act 2011 can be found here.

If you believe that a donation you have made should be refunded or you wish to speak to our donations team, please do not hesitate to contact us.

Email us at [email protected] or give us a call on 020 7167 5789.

If you become aware that your card has been used fraudulently, please contact your card provider.

1. Definitions

1.1 In the context of these terms and conditions, the following words shall have the following meanings: "Doctors of the World" and “DOTW” means Doctors of the World UK is a charity registered in England and Wales (Charity No: 1067406) and registered as a company in England & Wales (Registered No: 3483008). Registered address: 29th Floor, One Canada Square, London E14 5AA

1.2 "Website" means any website under the ownership or control of Doctors of the World UK from which a link has been created to these terms and conditions.

 1.3 "Material" means all of the information, data, text, graphics, links or computer code published on, contained or available on the Website.

 1.4 "User" means the individual, firm, company or organisation accessing the Website and/or ordering any goods or services, registering for any events and/or making any donations;

2. Applicable terms and conditions

2.1 The Website is owned by DOTW and any use made of the Website (including registrations and donations and orders for goods or services made via the Website), is subject to these terms and conditions. DOTW may, at its sole discretion, modify or revise these terms and conditions at any time by updating the text of this page.

3. Use of the Website

3.1 It is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain.

3.2 Any links created to the Website are notified to and approved by DOTW before they are created.

3.3 No part of the Website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the written permission of DOTW.

4. Copyright and trade marks

4.1 Copyright in the Material is owned by DOTW or its content suppliers. Unauthorised use of the Material including reproduction, storage, modification, distribution or republication without the prior written consent of DOTW or, where applicable, the respective copyright owner(s) is prohibited.

4.2 The names and logos of DOTW and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of DOTW and may not be used without the prior consent of DOTW.

4.3 All works in the nature of databases attract database rights.

5. Disclaimer

5.1 The Website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in the Website. So far as permissible by law, DOTW does not accept any liability to any person relating to the use of any such information.

5.2 Whilst DOTW has taken every precaution in compiling the Website neither it nor any contributors to the Website can be held responsible for any action (or the lack thereof) taken by any person or organisation wherever they shall be based, as a result, direct or otherwise, of information contained in or accessed through the Website.

6. Third party websites

6.1 The Website contains links to websites operated by parties other than Doctors of the World UK. Such links are provided for the User's convenience only DOTW does not control such websites, and is not responsible for their content. DOTW's inclusion of links to such websites does not imply any endorsement of the material on such websites or any association with their operators. The User is solely responsible for evaluating the accuracy and completeness of any information contained on the third party websites, and also the value and integrity of any goods and services offered by such websites.

7. Viruses

7.1 Whilst DOTW makes all reasonable attempts to exclude viruses from the Website it cannot ensure such exclusion and no liability is accepted for damage caused through the downloading of viruses. Therefore, you are recommended to take all appropriate safeguards before downloading information from the Website.

8. Encryption

8.1 Although the Website uses encryption security software in areas where on line payment details are accepted, the security of information and payments transmitted via the Internet cannot be guaranteed. Any loss incurred or sustained by any User who transmits information by means of e-mail or other Internet links shall be borne solely and exclusively by such User and in no event shall any such loss in whole or part be borne by DOTW or its agents.

9. Cookies

9.1 Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

9.2 If you register with us or if you continue to use our site, you agree to our use of cookies. Alternatively, you can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

9.3 Users are presented by a pop up provided by CIVIC UK that implies explicit consent for use of cookies. If the user does not consent to the use of cookies, they are able to disable cookies through the CIVIC UK tool.

9.4 DOTW use Cookies to set users’ preferences. This information allows us to personalise the user experience and improve the quality of our site navigation. Cookies do not reveal the identity of the individual user; they only identify the computer utilised by that user.

10. Privacy Policy

Data Protection Act

10.1 In accordance with the Data Protection Act 1998, this privacy policy applies to collection of information, including information collected on our website. By submitting your information to us or any of our staff, you consent to the terms and conditions of the policy and to our processing personal information for the purposes stated below. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Doctors of the World UK whose registered office is noted above.

Personal Information

10.2 We do not store customer credit card details nor do we share customer details with any 3rd parties“Personal Information” is information that identifies you personally, such as your name, address, telephone number, and email address. We collect and store the personally identifiable information that you have provided us. Here are some examples of ways in which we may collect your information.

  • When you request information via one of the email addresses identified on our website or otherwise contact us in person, by phone or email, with a question. We may then collect your name, address and email in order to respond to that inquiry.
  • We may collect your name, email address and other contact information if you register for an event.
  • We may collect your name, email address, telephone number and payment information when you make a donation, either on our website, over the phone or by mail.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

The above list provides a sample of personal information that may be collected by DOTW. From time to time, we may collect personal information from you in ways not described above.

Use and Disclosure of Personal Information

  • We will not sell, trade, or share your personal information, collected on the website or through any other business activities with anyone else.
  • We will not send you mailings on behalf of other organisations.
  • We will only share your personal information if you give us specific permission to do so.
  • We will collect payment information, billing address and other information necessary to process a donation or event registration.
  • We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or act in urgent circumstances to protect the personal safety of others.
  • We will use the personal information to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration or other donation. If you use a credit or debit card on the website, we may use card authorisation and fraud screening services to verify that your card information and address matches the information that you supplied to us and that the card being used has not been reported lost or stolen.

You have the right to review information that we have collected about you. To review that information please contact us in writing at Doctors of the World UK 29th Floor One Canada Square London E14 5AA Tel: + 44 (0)20 7167 5489.

Except as described in this Privacy Policy or at the time we request the information, we do not otherwise disclose your personal information to any third parties.

Changes to the Privacy Policy

10.3 We reserve the right to change this Privacy Policy from time to time. When we do, we will note the last update at the bottom of this Privacy Policy. For changes to this policy that may be materially less restrictive on our use or disclosure of your personally identifiable information, we will obtain your consent before implementing the change by sending a notice to your primary email address and home address specified in our records and by placing a prominent notice on our website. If you do not consent to the changes your details will be removed from our database.


10.4 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Doctors of the World UK 29th Floor One Canada Square London E14 5AA Tel: + 44 (0)20 7167 5789 or at [email protected]