If you’re having problems getting healthcare our team can give you free and confidential support – whatever your immigration status and wherever you live in the UK.
IN A LIFE THREATENING EMERGENCY GO TO A&E OR CALL 999
Doctors of the World advice on Coronavirus (COVID-19)
Doctors of the World encourages anyone who is concerned they might have coronavirus to follow the latest NHS advice, or contact NHS 111.
For more information, see: https://www.nhs.uk/conditions/coronavirus-covid-19/
IF YOU NEED ADVICE ABOUT REGISTERING WITH A GP OR ACCESSING NHS HEALTHCARE, PLEASE CALL US ON OUR ADVICE LINE ON 0808 164 7686, 10AM-12PM, MONDAY TO THURSDAY. LINES MAY BE BUSY SO PLEASE TRY MORE THAN ONCE.
PLEASE NOTE OUR ADVICE LINE IS STAFFED BY NON- CLINICAL CASEWORKERS
If you need to speak to a doctor urgently, please call 111 or attend your nearest walk-in centre. In an emergency, please go to the Accident and Emergency department at your nearest hospital or call 999. Here you can find the nearest hospital https://www.nhs.uk/Service-Search/other-services/Accident%20and%20emergency%20services/LocationSearch/428
When to come
Doctors of the World’s Clinic in Stratford, east London, is currently open on Tuesdays to Thursdays from 10am.
On Tuesdays, our clinic opens for women and children only.
Please note there will be a limited number of drop-in appointments on the day, which will be allocated first come first served basis.
Christmas 2023 closure:
– Tuesday 19th of Dec – Last clinic
– Wednesday 20th – Last advice line
Our services will reopen on:
– Tuesday 2nd of January – First day of adviceline and casework
– Wednesday 3rd of January – First clinic
On busy days, we will prioritise offering our limited appointments to:
- People experiencing homelessness;
- People facing digital exclusion (no access to phone etc needed for remote consulting);
- People with safeguarding concerns or concerns regarding their social situation;
- People with an acute medical need.
To avoid a wasted journey, wherever possible, please call the advice line to book an appointment. 0808 1647 686 (free phone) Monday to Thursday from 10am-12pm.
Please notes our lines are very busy and we encourage everyone to try again if they cannot get through the first time.
You can find our London clinic at:
The People’s Place
80-92 High St London
We cannot always see everyone, and sometimes you may have to wait a while before being seen.
These are the things DOTW can help you with:
- Get help registering with a GP (a doctor)
- Consult in private with a medical professional (a GP or nurse)
- Fill in a form for help with the cost of prescriptions, dental care and glasses (an HC1 form) – if you are not working
- Be prescribed medicine by a GP (if appropriate)
- Get help to see a midwife in a hospital to check the health of you and your baby – if you are pregnant
- Get support to end a pregnancy
- Be tested and receive advice for HIV and other infections you can get from having sex
- Get advice on how you can control when you get pregnant
- Be supported to find other services useful for you
- Understand your rights to medical (NHS) hospital care in the UK, and what happens if you get a bill.
You should know that:
- We value your voice and will not make a decision without involving you in it
- Our service is free for everyone; please tell us if you have paid anyone any money to come to us today
- Our service is confidential – we will not share your information with anyone (unless someone’s life or wellbeing is at risk)
- We are not an emergency service
- You can refuse (say no to) any examination, test or treatment
- Under the General Data Protection Regulation (2016/679), you have the right to access, check and change your personal data
- You have the right to have a chaperone (someone to be with you when you see the doctor) if you choose to
- You have the right to make a complaint
Doctors of the World’s advice line remains open (10am to 12 midday Monday to Thursday) on freephone 0808 1647 686.
Please note as these calls are being picked up remotely, there may be a longer delay than normal.
If you’re from an organisation, please email email@example.com .
Remote video (or phone) consultations with a volunteer GP are available for people struggling to access primary care. To access this, you should call our advice line.
Interpreting services are available for people who don’t speak English.
Information for organisations
If you like to refer a service user to us, please request a referral form at firstname.lastname@example.org.
Referrals we can accept:
- For support accessing primary care (registering with a GP)
- For support accessing ante natal care or terminations of pregnancy
- Reviewing refusal of hospital care and challenging where appropriate, or establishing whether an exemption applies.
- For sexual health advice including HIV & STI screening
Referrals we cannot accept:
Where the person has not consented, where the referral is incomplete
For medico-legal reports; fit to fly letters; sick notes.
For letters to request exemption from Home Office reporting
Waiving charging for hospital care where an exemption does not apply (we can give general advice on management of debt)
Where the person is already registered with a GP and would like a second medical opinion.
Transferring care to another hospital
We aim to respond to referral within 5 working days.
At Doctors of the World, we make sure we protect the information our service users give us. We ask all our service users for consent to allow us to handle their data.
You can find copies of our consent forms (included translated versions) here: https://www.doctorsoftheworld.org.uk/data-consent-forms/
Doctors of the World UK is regulated by the Care Quality Commission. The service was last inspected in February 2022 and was found to be Safe, Effective, Caring, Responsive, and Well-led. The complete report can be found here.
Click here if you would like to share your experience of DOTW’s services with the Care Quality Commission.
Let us know what you think about our service: If you have used our service and would like to share your opinion with us, so that we can improve it for people in the future, please email us at email@example.com.
We recognise that problems may arise with services we provide. If you wish to complain about the care and service provided by Doctors of the World UK, please complete the complaint form and send it to the Doctors of the World UK’s office (DOTW UK, 6th Floor, One Canada Square, London E14 5AA). Alternatively, you can email firstname.lastname@example.org.
Should you wish to make a complaint about us or our work, we give you the following undertakings:
- Making a complaint will not affect the level of care you receive.
- We will acknowledge your complaint in writing within five working days and give you a brief indication of the process and the anticipated time for response.
- The manager will investigate the complaint and provide a written response within 20 days with an offer to meet/discuss on the telephone if appropriate. All complaints are taken seriously and are handled openly and honestly.