At Project: London, priority is given to people not registered with a General Practitioner (GP) or who have been denied access to healthcare.

Project: London is not a GP practice and does not offer treatment for long-term conditions that need regular monitoring.

Specially trained support workers:

• Inform people about how to access and use mainstream services.
• Provide information in the service users own language if necessary.
• Help people to register with a GP.
• Help people to access specialist services such as dentists or counselling.
• Help service users if they struggle to make phone calls by organising interpreting services and  accompanying people to appointments.

Fully qualified medical staff:

• Discuss health concerns with service users.
• Provide short-term medical care before the service users are helped to register with a GP.
• Treat most infections and acute conditions.
• Issue private prescriptions from a limited list of drugs which will be available free of charge to service users.